If warranty problems arise, or if you need assistance in using your product, contact directly Astronomy Plus. Astronomy Plus will provide assistance in dealing with the manufacturer. For the most updated description of the warranty, go check on the manufacturer website. The warranty on the manufacturer website prevail on the one described here, which is only indicative and that might change without prior notice.
QSI Warranty Policy
The limited warranty set forth below is provided by Quantum Scientific Imaging, Inc. for QSI Scientific Cameras when purchased directly from QSI or an authorized QSI dealer within the dealer’s authorized territory. This limited warranty also covers the following accessories if they were included with your original purchase: carrying case, AC power adapter, AC cable, and USB cable.
Your QSI Scientific Camera is warranted against defects in materials or workmanship for a period of one (1) year from the date of original purchase, or longer in some regions as required by law. QSI will, at its option, repair or replace any camera that is proven to be defective during the warranty period.
If an extended warranty was purchased with your QSI camera, the term will be as set forth in the Extended Warranty agreement. All other terms and conditions in this QSI Warranty Policy continue to apply.
This limited warranty covers all defects encountered in normal use of the QSI Scientific Camera, and does not apply in the following cases:
(a) Loss of or damage to the QSI Scientific Camera due to abuse, mishandling, improper packaging by you, alteration, accident, electrical current fluctuations, failure to follow operating, maintenance or environmental instructions prescribed in QSI’s user’s manual or services performed by someone other than QSI, or an authorized QSI Scientific Camera Service Provider. Without limiting the foregoing, water damage, sand/corrosion damage, dropping the camera, scratches, abrasions or damage to the body, internal parts or circuit boards, or the imaging sensor will be presumed to have resulted from misuse, abuse or failure to operate the QSI Scientific Camera as set forth in the operating instructions.
(b) Use of parts or supplies (other than those sold by QSI) that cause damage to the QSI Scientific Camera or cause abnormally frequent service calls or service problems.
(c) If the camera body has been opened and any parts inside have been altered or damaged, except for those parts that are expressly intended for user modification or maintenance as described in the QSI Scientific Camera User Guide. QSI Scientific Cameras have internal parts that should not be touched or modified by the user. UNLESS SPECIFICALLY DIRECTED TO REMOVE THE CAMERA COVER, SUCH AS FOR CHANGING FILTERS, WE STRONGLY RECOMMEND THAT YOU DO NOT OPEN YOUR QSI SCIENTIFIC CAMERA BODY. QSI IS NOT RESPONSIBLE FOR DAMAGE CAUSED BY MISUSE, ABUSE OR FAILURE TO OPERATE THE QSI SCIENTIFIC CAMERA AS SET FORTH IN THE OPERATING INSTRUCTIONS.
(d) If the QSI Scientific Camera has had its serial number or dating altered or removed.
Kodak/Truesense provides a separate warranty that their CCDs will perform in normal use in accordance to device specifications for a period of one year from date of shipment to the customer. This warranty does not cover failure due to the following mechanical and electrical causes after receipt of the device by the customer: Damage from mechanical (scratches or breakage), electrical (ESD), or other misuse of the device (electrical, storage temperature, etc.) beyond the stated maximum ratings in the device specifications.
Filters installed by QSI may or may not be covered by a warranty from their manufacturer. Please contact the filter manufacturer for their warranty policy.
Pelican provides a lifetime unconditional warranty on all of their cases. Shipping Costs
The customer is responsible for all costs in shipping to QSI. For a period of one (1) year after the date of purchase, QSI will pay reasonable shipping costs when returning a product to the customer after a warranty repair covered by the original factory warranty. All replacement/repaired products are shipped via UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment. The customer is responsible for return shipping costs on all maintenance services, even those included under an Extended Warranty Agreement. Customer is responsible for any additional taxes, duties or other fees associated with international shipments.