If warranty problems arise, or if you need assistance in using your product, contact directly Astronomy Plus. Astronomy Plus will provide assistance in dealing with the manufacturer. For the most updated description of the warranty, go check on the manufacturer website. The warranty on the manufacturer website prevail on the one described here, which is only indicative and that might change without prior notice.
All SBIG cameras and accessories are warranted to be free from defects in materials and workmanship for one (1) year on the CCD sensor, and two (2) years on the camera body, from the date of shipping. Other hardware products, including the Boltwood Cloud Sensor II, Portable Cloud Sensor, and MaxDome II are warrantied against manufacturing defects for one (1) year from the date of shipping.
For any defective product we will, at our sole option either (a) repair or replace the defective product (using new or reconditioned parts or products at our sole discretion), or (b) refund the purchase price, provided the defective product or component is returned to us, freight prepaid. You are responsible for return shipping costs. For clarity, we will not accept returned products for refund unless they are unopened and in new, resellable condition with all original packaging. The warranty period for the repaired or replaced product will not exceed the original warranty period. You must contact us to obtain a return material authorization (“RMA”) number prior to returning your product for warranty repairs; packages received without an RMA clearly listed on the outside of the package will be rejected. This warranty does not apply to any product problems we determine have been caused by accident, abuse, or negligence, or by damage by water, heat, dust, heavily polluted, dirty, or corrosive atmosphere, salt water or salt spray, lightning, extreme weather, or other environmental cause, or by unauthorized repair or modification, or by failure to perform necessary desiccant recharge per the user manual. If you have a problem, please contact us before you ship the unit to us.
We will, at our option, and as our sole obligation and your sole remedy, (a) repair or replace the defective product (using new or reconditioned parts or products at our sole discretion), or (b) refund the purchase price, provided the product or defective component is returned to us, freight prepaid.