QSI 3 Years Warranty
11. GUARANTEE FOR CONSUMERS (PRIVATE INDIVIDUALS)
11.1. Consumers benefit from a guarantee of conformity for a period of three (3) years, starting from the date the good is delivered.
11.2. The Seller guarantees that the delivered good is in conformity with the contract, meaning that it matches the description provided, is suitable for normal use, and offers the expected quality and performance. This warranty covers manufacturing defects, faulty materials, abnormal functioning, or components that do not meet the contractual specifications, provided Goods are unaltered and used, stored and maintained per recommendations.
11.3. Where applicable, the Seller guarantees sealed chamber integrity for the product lifetime. If condensation appears in the inner chamber, the Seller will restore the inner chamber seal and its desiccant, at the Seller’s premises, free of charge within the guarantee period. After this, the Purchaser bears shipping costs. If the Purchaser continues to use the camera after condensation has appeared, the guarantee on the sensor and other inner chamber components is void.
11.4. Goods are only defective if:
a) they fail to meet the Seller’s standard or published information.
b) they deviate from specifications accepted in writing by the Seller. The Seller is not able to ensure that the Purchaser’s specification is correct and/or sufficient for the purposes intended by the Purchaser and the Purchaser is solely responsible, therefore.
11.5. If the Good(s) is found to be defective within its guarantee period, the Consumer is entitled, at no cost, to:
a) Repair or replacement of the good to restore its conformity.
b) Proportional price reduction.
c) Termination of the contract, in accordance with applicable legal provisions.
11.6. This guarantee does not cover damage resulting from:
a) Improper use, negligence, or poor maintenance of the product, including damage caused by impact, dropping, humidity, dust, or liquid infiltration.
b) Technical interventions carried out by unauthorized third parties.
c) Normal wear and tear resulting from use.
11.7. The Purchaser must inspect Goods and report any defects or other non-conformance within 30 days of delivery.
11.8. All returned Products must be authorized by the Seller in advance and delivered to the Seller’s premises at the Purchaser’s expense, including original packaging and a written reason for return.
11.9. Non-defective Goods or those defective due to Purchaser specifications will be returned at the Purchaser’s expense with a testing fee of 15% of the invoice price plus VAT.
11.10. Service parts will be supplied as needed at agreed prices.
11.11. The Seller’s liability is strictly as outlined herein, and all other warranties are excluded to the extent permitted by law.
11.12. The Consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods, without providing any reason. To exercise this right, the Consumer must communicate their decision through an unequivocal statement (e.g., letter or email). The goods must be returned in the same condition in which they were received, and the return shipping costs shall be borne by the consumer.
11.13. To the maximum extent permitted by applicable law, any other rights, remedies, warranties, or obligations of the Seller—whether express or implied—are hereby excluded.
