Svbony offers an easy and simple warranty.
The warranty period begins on the date indicated on the user's original purchase of the product or on the seller's sales receipt; the warranty is valid only in the country where the item was purchased, provided that the product has been sold by Svbony in that country.
All quality-related defects in goods sold directly by Svbony or Svbony's authorised dealers are covered by our warranty policy from the date of purchase.
The warranty policy for each product can be found directly in the table below, and we offer different warranty periods for different types of products.
1. Warranty Period
2. Warranty Claims For Quality-related Issues
For defective merchandise to be returned by Svbony, these warranties will be voided if the wrong item is returned to Svbony or if the defective item is not returned.
（1）Shipping costs must be borne by the buyer in the following cases:
product is returned for any reason other than proven defect;
The buyer returns the product unexpectedly;
Return of an incorrect item;
Return of items claimed to be defective but found to be in working condition by a quality inspector;
Costs associated with unauthorised returns (any returns made outside of the approved warranty process).
（2）Warranty Exclusions:
Products that cannot be proven to have been purchased directly from Svbony or an authorised Svbony dealer;
Defects caused by misuse or connection of accessories/software not produced or supplied by the manufacturer;
Defects caused by improper use of the product or software;
The product has been disassembled, modified or repaired by anyone other than an authorised service centre, or repaired with non-original spare parts;
The serial number has been cancelled, modified or is no longer legible;
Corrosion or oxidation caused by improper use;
The product is lost, stolen or visually damaged;
Items that have exceeded the warranty period;
Subjective no longer needing the product.
