Vaonis Warranty
Vaonis products benefits from a warranty (Europe and rest of the world) against hidden defects. This guarantee excludes misuse, lack of maintenance or protection etc.
All warranties are excluded in the event of damage or deterioration resulting from:
— improper use, negligence, lack of supervision or maintenance by the Client,
— normal wear and tear of the Product or force majeure,
— abnormal use of the Product, for example for professional purposes,
— use of the Product with accessories not sold or at least not recommended by the Seller,
— external accidents or abnormal storage and/or preservation conditions by the Client,
— the responsibility or intervention of a third party on the Product, misjudgment by the Client of their needs, or modifications made to the Product,
— intentional or fraudulent misconduct by the Client,
— external events: fire, explosion, water damage, lightning, storm, electrical surge, etc.,
— falls, impacts, shocks, scratches, oxidation,
— opening and disassembly of the Product by the Client.
In all these cases, or in the event of unfounded claims, the replacement of the defective Product shall be at the Client’s expense. Only the Seller may perform repairs or replacements of the Product; any intervention by a third party will void the aforementioned warranties.
The VAONIS Warranty includes a two-year legal warranty of conformity, to which an additional one-year commercial durability warranty (Article L217-23 of the Consumer Code) is added, bringing the total warranty coverage to three years.
10.3.1 Conditions of Application of the Commercial Warranty
The one-year commercial warranty extension is offered by VAONIS at no additional cost. This commercial warranty applies exclusively to the following models: Vespera II, Vespera Pro, and Hestia, purchased from January 1, 2024, onward.
Clients wishing to claim this warranty must present proof of purchase for one of the aforementioned models to the seller.
The granting of this commercial warranty in no way affects the consumer’s legal rights, including those provided by Articles L.217-3 and following of the Consumer Code regarding the legal warranty of conformity, as well as the warranty against hidden defects provided for in Articles 1641 and following of the Civil Code.
