Warranty Policy
Walter Products warrants its microscopes to be free from defects in materials and workmanship under normal use and service for a period of five years starting from the date of purchase.
A record of the original purchase order should be kept on file to verify the purchase and ensure warranty validation. This warranty is non-transferable and is only applicable to the original purchaser named on the original purchase order.
Walter Products will, at its sole discretion, repair, replace, or adjust the defective instrument provided that an investigation and factory inspection disclose that such defect developed under normal and proper use and that the instrument is covered under this warranty.
This warranty does not cover damage incurred in transit, or resulting from abuse, misuse, negligence, or repairs and alterations performed by a non-authorized repair technician, and any other non-conformance to written maintenance instructions.
This warranty excludes electrical problems that arise as a result of bulbs, batteries, or fuses and electrical components which are not determined to be from a manufacturing defect. Electrical warranty is valid for 1 year, unless otherwise deemed as a manufacturing defect. After 1 year, authorization will be determined on an individual basis.
Optics and lenses that become inoperable as a result of misuse or due to lack of normal maintenance are not covered under this warranty.
This warranty does not cover repair or replacement where normal use has exhausted the life of the instrument or its parts. All instruments require periodic parts replacement and general service to perform optimally. Deficient instruments will be replaced or repaired at the discretion of Walter Products.
Walter Products assumes no responsibility or liability for incidental or consequential damages as a result of using our instruments.
Returning under Warranty
In order to return any merchandise under a return authorization, all products must be packaged in their original packaging content, including Styrofoam boxes for both microscopes and balances. Walter Products reserves the right to refuse any return that is damaged due to insufficient packaging. The customer is responsible for all shipping costs and applicable fees and taxes.
Other Warranties
- Beginner plastic microscope line: Not covered under warranty
- Digital Eyepiece Cameras: 1 Year Warranty
- Electrical Instruments: 1 Year Warranty
- Mechanical Balances: 5 Year Limited Warranty
- Clearance Items: Final sale
- Consumable Parts & Accessories: Not covered under warranty
