Dear Mr. Rajaghatta,
Thank you for taking the time to leave your feedback. I’m genuinely sorry to hear that you had a negative experience with your order.
I wanted to let you know that we shipped your product the same day we received your order, and we strive to ensure that all our shipments are processed promptly. If you had any concerns about the delivery or if something went wrong with the shipping, we would have been more than happy to assist you. We could have contacted the shipping carrier and figure out what is happening with the package.
We value your satisfaction and are committed to providing excellent service. If there’s anything else we can do to address your concerns, please let us know.
Thank you for your understanding and for giving us the opportunity to improve.
Best regards,